“More Indian than you think” - Celebrating the Indianess in us6:07:00 PM
Another incident that comes to mind is when I was working baggage inquiries for an airline. A caller calls up to inquire about a bag of her daughter who was staying in Delhi. The mother was calling from Manchester to inquire about her daughter's bag.Whilst trying to trace her daughter's bag, she let on how her daughter was stuck in a hotel without proper winter clothing, even though the temperature was quite low outside.
I advised her that yes, I too was in Delhi and could understand the problem. It took me around forty minutes to trace the bag and persuade various departments to get the bag delivered ASAP. When I relayed the news to the lady, she remarked that the moment I told her that I was in Delhi, she had believed that I would get the problem resolved for her. For according to her, Indians are very courteous and helpful as has been her experience. I thanked her and she thanked me as we ended the call.