Saturday, 9 May, 2009 9:01 AM
From:
"adarsh sharma"To:
care@irctc.co.in
Cc:
teamjagruti@gmail.com
My name is Adarsh Sharma I wanted to book 3 tatkal tickets today for 14 May 2009 from Delhi to Bngalore for 3 adult passangers (Mohan Sharma, Male, 56; Usha Sharma, Ambuj Sharma, Females, 52 yrs) sharp till 8:00 PM today. 48 tatkal tickets were available and the moment I pressed the button to book the ticket I got a message on the IRCTC website stating service unavilable. After that whatever I did the website kept showing service unavailable message infact the IRCTC website would not open for the next 10 minutes and same message would be displayed. After 10 minutes when the website opened all the tickets were sold out. We had to attend to a family death situation and we are not able to book tickets.
I fail to understand why the message popped up when I was on time to book the tickets and when tickets were available. Was the website purposefully disabled so people cannot book tickets online and some agent could book them over the counter. If that is the case then it amounts to unfair treatment to the customers using IRCTC to book tickets. What is the point of having an internet booking system if you are going to block the site at the nick of time and allow agents to book tickets in bulk over the counter.
This is very very disappointing and you cannot take away your responsibility by stating that there was a technical problem, because since 7 PM in the morning there was no technical problem on the dot at 8PM when the tatkal booking starts the problem starts - how do you explain this.
I demand and request and explanation and a solution to my problem as I am now unable to book tickets.
A copy of this complaint is also sent to Consumer Forum through Jagruti and I hope either of you will provide justice in this matter and give us an alternate solution
Adarsh Sharma
98804 72640
080 4162230
Copy to: Consumer Forum (Consumer Affairs Department), Team Jagruti (Jago Grahak Jago)
Comments
dr.jagdish
IRCTC has limited no of connection to PRS, that's why at 8:00 AM when every body is trying it gets chocked.
Though the problem of agents is there, its exaggerated, people are standing at PRS counters well before 6 AM to get the tatkal tickets, that to all over india. for your train there were 48 seats and there will at least 100 people trying for it and they may 1 or second in queue at all PRS counters.
These so called agents use another tactics, getting the various quota's on wait listed tickets by ""setting"" some employee in regional or zonal manager's office
Something fishy between agent and railways...Its feel like hell experience using IRCTC website..even I logged in just before 8am and on 8am, try to do Quick Booking and it just thru me out saying that tatkal booking can be done frm 8hrs. Experience of using of this website as furstating as any thing else to do with railways or other facilities. Things Decay over period of time instead of improvement..you may take food served in Rajdhani or buying ticket experience...
if it was'nt so,,than how these agents manage to get tickets,where as we can-not..
if it was'nt so,,than how these agents manage to get tickets,where as we can-not..
if it was'nt so,,than how these agents manage to get tickets,where as we can-not..