Jaago Grahak Jaago

Declaration: In continuation of my previous post on the Counterfeit Halocast.

Yes this is the punch line the govt of India is using to awaken us- the consumers of India. Since we all know the mal-practices manufacturers and sellers have been pursuing in regard of making money without considering the ill effects of those on the consumers.

This is more importantly due to the fact that the consumers are unaware of their rights.

Nevertheless, it is never too late to be informed.

The consumer protection act 1986 is a step that has been brought into force by the govt of india in order to as the name suggests, protect the consumers.


It defines CPA as- An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.

The rights of the consumers underlined under this act are:

1. Right to Safety: The right to be protected against goods which are hazardous to life and property.

2. Right to Information: The right to be informed about the quality, quantity, purity, price and standards of goods.

3. Right to Choose: The right to be assured access to a variety of products at competitive prices, without any pressure to impose a sale, i.e., freedom of choice.

4. Right to be Heard: The right to be heard and assured that consumer interests will receive due consideration at appropriate forums.

5. Right to Seek Redressal: The right to get relief against unfair trade practice or exploitation.

6. Right to Education: The right to be educated about rights of a consumer.

Not just these, but the consumer can bargain on the MRP of any product as it is inclusive of the profit margin of the retailer.

Also, there are different redressal forums where the consumers can appeal if they feel cheated.

District Forum

The District Forum has the jurisdiction to entertain complaints where the value of the goods or services and the compensation, if any, claimed ''does not exceed rupees twenty lakhs.

A complaint shall be instituted in a District Forum within the local limits of whose jurisdiction,—

(a) the opposite party or each of the opposite parties, where there are more than one, at the time of the institution of the complaint, actually and voluntarily resides or carries on business or has a branch office or personally works for gain, or

(b) any of the opposite parties, where there are more than one, at the time of the institution of the complaint, actually and voluntarily resides, or carries on business or has a branch office, or personally works for gain, provided that in such case either the permission of the District Forum is given, or the opposite parties who do not reside, or carry on business or have a branch office, or personally work for gain, as the case may be, acquiesce in such institution; or

(c) the cause of action, wholly or in part, arises.

State Commission

The State Commission has the jurisdiction—

(a) to entertain—

(i) complaints where the value of the goods or services and compensation, if any, claimed exceeds rupees twenty lakhs but does not exceed rupees one crore; and

(ii) appeals against the orders of any District Forum within the State; and

(b) to call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any District Forum within the State, where it appears to the State Commission that such District Forum has exercised a jurisdiction not vested in it by law, or has failed to exercise a jurisdiction so vested or has acted in exercise of its jurisdiction illegally or with material irregularity.

A complaint shall be instituted in a State Commission within the limits of whose jurisdiction,—

(a) the opposite party or each of the opposite parties, where there are more than one, at the time of the institution of the complaint, actually and voluntarily resides or carries on business or has a branch office or personally works for gain; or

(b) any of the opposite parties, where there are more than one, at the time of the institution of the complaint, actually and voluntarily resides, or carries on business or has a branch office or personally works for gain, provided that in such case either the permission of the State Commission is given or the opposite parties who do not reside or carry on business or have a branch office or personally work for gain, as the case may be, acquiesce in such institution; or

(c) the cause of action, wholly or in part, arises.

National Commission

National Commission shall have jurisdiction—

(a) to entertain—

(i) complaints where the value of the goods or services and compensation, if any, claimed exceeds rupees
one crore
; and

(ii) appeals against the orders of any State Commission; and

(b) to call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any State Commission where it appears to the National Commission that such State Commission has exercised a jurisdiction not vested in it by law, or has failed to exercise a jurisdiction so vested, or has acted in the exercise of its jurisdiction illegally or with material irregularity.


Besides this, National Consumer Helpline is here to help. Feeling cheated with any product or service? Underweight?

Overpriced? Delivery, not as on promised date or not up to your satisfaction? Contact us, and we'll tell you what to do.

- As advertised in TOI dated 12th April 2008, Page 23

Just Call: 1800-11-4000 (Toll free from MTNL\BSNL lines)

011-27662955-58 (Other user, normal call charge applicable)

5 comments

Tan said...

Hmmmm.... nice thoughts and facts... I wish I could follow all those in my daily life... its hard at times, but then the post ignites the fire inside somewhere for sure...

Thanks for sharing :)

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Sanjay Lodhwar said...

Sir, I took a I-term policy from Aegon Religare Life insurance online on 16.12.09. I also paid the premium online(Rs.3541 for 15 lakh insurance) as this policy can only be purchased from internet. They send a representative of their to take by blood and other tests at home on 2.1.2010 after which they said that they would give the policy if everything is ok. After 4 days they asked my medical reports etc of last years. Now on 8.1.10 i got a call from their UV department saying that i need to pay rs.231 more as while doing all the above things, i have advanced one more year of my birthday. My birthday falls on 17.12.09.(17.12.1976 is my year of birth)

Pls tell is it to ask me to pay the additional amount?

Pls reply at my email: rohitshakti_sehgal@yahoo.com

nimit172007 said...

i had purchased Tata Indica dls from swan motors pvt. ltd.(sonepat, Haryana)on January 20,2010. i paid total amount of rs.3,41,700 to them,out of which Rs.2,19,000 through draft and remaining by cash. Total amount also including insurance offers.10,400. But they gave me bill of Rs.3,26,813 which is approx. Rs.5000 less than of total amount.So now they are ignoring thing.
Please do something and help me to get my extra amount back.

mobile:+91-9416316502
email:pradeep.wadhwa14@gmail.com

Anyaay Virodh said...

Very informative blog.
If you want to give review,complaint,issues against any company, brand then go anyaayvirodh
our legal adviser will help you without any fees and people also aware about that company.

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